Frequently Asked Questions
Everything you need to know about biOrb aquariums, terrariums, and home decor.
What makes biOrb aquariums different from traditional glass tanks?
biOrb aquariums are made from acrylic, which is 10 times stronger and significantly clearer than glass. Additionally, every biOrb features a built-in 5-stage filtration system designed to keep your underwater environment clean and healthy with minimal maintenance.
How often do I need to change the filter cartridge?
To maintain optimal water clarity and health for your fish or plants, we recommend replacing the filter cartridge and performing a partial water change every 4 to 6 weeks, depending on the number of inhabitants in your biOrb.
Does biOrb US offer free shipping on orders?
Yes, we offer free standard shipping on all orders over $50 within the contiguous United States. For orders under $50, a flat-rate shipping fee is applied at checkout.
What is your return policy for home decor and aquariums?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that used filtration media or water treatments cannot be returned.
Do biOrb products come with a warranty?
All biOrb aquariums, terrariums, and electrical components (pumps and lights) come with a 2-year limited warranty against manufacturing defects from the date of purchase.
Can I use real plants in my biOrb aquarium or terrarium?
Absolutely. While we offer a wide range of easy-to-clean silk and plastic plants, biOrb environments are fully compatible with live aquatic or terrestrial plants, provided you select species appropriate for the size and lighting of your specific model.