Returns and Exchanges Policy

At biOrb US, we want you to be completely satisfied with your aquatic decor. If your purchase isn't the perfect fit for your home, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the items in their original biOrb packaging, ensuring all components, manuals, and protective inserts are included to prevent damage during transit.

3

Ship to biOrb

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing